Fujian Jinjiajia Building Materials Co., Ltd

Help with other issues

Q: What to do if I forget the member's name and password?

A: You can choose to retrieve your password. If you don't remember your username or have problems retrieving it, you can contact customer service. When contacting customer service, you need to provide any 2 out of 5 registered email addresses/recipient name/mobile phone number/time of order placement/shipping addresses you have used before.

Q: Why does it always prompt for two different passwords when registering as a member?

A: If you encounter a prompt saying your password is incorrect twice during registration, don't worry, just ignore it. After filling in the other options, click on Register. If your browser prompts that the two passwords do not match because the browser needs to be upgraded, remember to upgrade your browser

After sales service assistance

Q: What to do if I forget the member's name and password?

A: You can choose to retrieve your password. If you don't remember your username or have problems retrieving it, you can contact customer service. When contacting customer service, you need to provide any 2 out of 5 registered email addresses/recipient name/mobile phone number/time of order placement/shipping addresses you have used before.

Q: Why does it always prompt for two different passwords when registering as a member?

A: If you encounter a prompt saying your password is incorrect twice during registration, don't worry, just ignore it. After filling in the other options, click on Register. If your browser prompts that the two passwords do not match because the browser needs to be upgraded, remember to upgrade your browser

Purchase Help

Q: How to purchase website products?

A: Just add it directly to the shopping cart and take a photo. Be sure to log in as a member before adding a shopping cart.

Q: After adding the product to the shopping cart, has it already been ordered by me?

A: All products are only truly booked by you after successful payment. Generally, if you place an order for more than 3 days without receiving your payment, our customer service will text you. If it exceeds 6 days, your order will be automatically cancelled. So Island Island reminds everyone here that if you want to order a certain product, please add the product to the shopping cart and settle immediately.

Q: Why can't I add a shopping cart?

A: This is due to a cache issue in the browser. Please close the entire browser yourself and reopen it, and everything will be fine:) If it still doesn't work, you can clear the browser's cookies (click Settings or Tools in the upper right corner of the browser - Internet Options - click Delete - OK under Delete Temporary Files, History, Cookies...), close and reopen the browser.

Q: May I ask if a certain product is available?

A: Please click to open the product you want to inquire about. Inventory is displayed on the right side of the detailed product image. If it shows that it is out of stock, it means it is sold out and out of stock. I am currently unable to make a purchase.